This 4-Day seminar
consists
of four components:
1. Understanding of and appreciation for a
system
A system can not manage itself. It must be managed. Here we teach
how you should design and manage your organizational systems.
2. Understanding variation
Here we teach the different causes and types of variation, and why
it is important to recognize them, so that the correct action can be taken.
Management action has to be based on science and knowledge.
Intuition will not suffice.
3. Understanding organizational
psychology and motivation
People are different from one another. We need to understand and
manage these differences. Fear in an organization produces fudged
figures and poor performance.
4. Understanding
knowledge and learning
There is no substitute for knowledge. All people decide what to do
based on what they believe to be true. A common set of appropriate
beliefs is necessary to improve business performance.
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